
Building on an earlier post about "
it's the user dummy", I'd like to point out what the ongoing journey of
Sanjaya Malakar reveals about virtual communities.
Sanjaya is a fellow with
hair and singing of equally dubious quality, and yet he persists on American Idol, prompting much hand-wringing from various quarters. This thanks (perhaps debatably) to the efforts of Howard Stern and his listeners.
What's interesting is that virtual communities can have big effects on the non-virtual world. That's not
new, but this example highlights an interesting reason:
Virtual communities have no carrying-capacity for lurkers.
That is, while a community can have only so many active participants before it starts to schism or subdivide, there's no upper limit for the number of people who lurk. So, if these lurkers feel sufficiently like part of the community, their actions in service of a project dreamt up by more active members can have a huge impact.
Now, my argument relies on Stern's listeners being a virtual community, but I'll venture that that's not such a stretch. A lot of Howard Stern's success, I think, stems from how well he encourages audience members to think of themselves as part of his community. He talks to them well, occasionally plucks listeners from obscurity to feature them in ongoing roles, and generally does a better job of creating community around his show than other radio jockeys. I'd be interested to hear your takes on this in the comments.
So what's the takeaway? Well, a lot of the press about the
1% rule (not much of your community produces content), whether
staid or er . . .
not, focuses on the content producers, not the hidden power of the lurkers. I feel we need to take the lurkers more seriously. They may not be writing online novels or
learned articles on the (amazing) cuttlefish, but perhaps they have better things to do than spend all afternoon blogging (for instance). They're still affecting the world around them; treat them with an according respect.